The material in this program is the "best of the best".
It has been refinedfrom several of Steve Howard's high content seminars for
service technicians and support employees. This exciting information is ideal
for your weekly service meetings. The 26 mini-seminars provide enough material
for several weeks of instruction. After completing this program, your service
technicians will have the polish necessary to keep customers coming back and
referring others. They will also gain the skills required to offer additional
hvac service and replacement hvac equipment to their customers.
The program is designed so the owner, manager or
senior service technician can become an effective instructor the first time he
uses it. The program includes:
- A "REAL WORLD" CUSTOMER SERVICE PROGRAM
(Ideal
for everyone in your Company)
- A COMPLETE SALES COURSE FOR SERVICE TECHNICIANS
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Each topic has a companion page of instructions which explains its
purpose and describes at least one audience involvement technique, (making the
program more fun and results oriented). A section for the instructor's notes
and comments for future sessions is also provided. The program is designed to
be used with an overhead projector, (although it can easily be presented without
it).
It would cost hundreds of dollars and several days of
lost productivity for your employees to acquire this information from a seminar,
but it's yours for only $99.